Job Title
Technology Specialist
Technology Specialist
OBJECTIVE OF THE ROLE
This role supports the organisation in planning and building the technological infrastructure of the organisation and enhancing TFM’s impact by digitalising operations and processes to increase effectiveness and efficiency. The role also works towards ensuring information and data integrity, flow and knowledge management within the organisation and with external parties are strong.
MISSION FOR THE ROLE
This role will support Teach For Malaysia’s technology initiatives by fostering innovation identifying current and future functional and individual technology needs.
DUTIES AND RESPONSIBILITIES
Lead Technology Maintenance, Implementation and Adoption Across the Organisation
● Direct the overall strategy and architecture for Teach For Malaysia’s information
technology initiatives across all pillars in the 2030 Strategy House by fostering innovation, identifying current and future functional and individual technology needs, implementing a robust IT system
● Maintain all tech systems in the organization so that all staff can operate efficiently and effectively without being held back by technological distractions and challenges. This includes: e-mail administration; technology upgrades; working with vendors to solve hardware issues; hardware and software solutions for document storage
● Collaborate with Office Manager to ensure upkeep of laptops, printers, internet network connection, and other related equipment
● Maintain and purchase relevant software; purchase and upkeep of software licenses and customer relationship management (CRM) licenses
● Research, evaluate, identify and enlist necessary vendors to support the execution of the organisation’s IT strategy.
● Manage our domain on Google Workplace or other relevant platforms including
documents, account management and administration
● Provide helpdesk support to staff for hardware or tech issues.
Adoption and Development of Existing and New Software /Technology Platforms
● Work with various functional areas to develop, implement and maintain CRM solutions
(Salesforce) to potentially programmatic areas, fundraising efforts and administrative
information
● Revise existing data and reporting systems, researching and adding applications as
needed and updating current Salesforce fields to better serve the needs of the team
● Integrate other technology (Slack, survey systems, websites, etc.) with Salesforce or other identified technological solutions.
● Develop and maintain the technology infrastructure of the organisation by overseeing
new system facilitation and current system enhancements
● Suggest, source and maintain both in-house as well as outsourced technology
applications that will enhance productivity
Developing and upholding IT policies and procedures
● Develop and maintain IT policies and procedures, including steps to protect our data and information integrity and ensure alignment with Personal Data Protection Act 2010
● Set up cybersecurity systems and safeguards to ensure data and information are
protected
● Set up inventory systems to manage TFM IT assets responsibly
● Training staff, Fellows and the wider Movement on data protection and confidentiality and monitor for compliance with all the policies and procedures of the organisation and the laws of Malaysia
Facilitate Technology Upskilling and Trainings for the Movement
● Run training and assist in the delivery of technology-related training sessions
● Ensure that all staff are fully trained in data and technology to successfully do their roles.
● Conduct new staff training and refresher training for current staff
Project Management
● Drive the development of strategy in aligning TFM’s needs and impact with
technology-based solutions
● Steward relationships with technology vendors and other relevant stakeholders to drive the organisation’s adoption of various technological and digital solutions
● Project manage the end-to-end adoption and migration of various softwares identified by the organisation, with the support of external vendors and team lead
KEY MEASURES OF SUCCESS
● Migration of current knowledge management portal to a newly identified platform.
● Crafting and implementation of data protection and privacy policies.
● Digitalisation of operations and processes across the organisation through the adoption of an integrated data management software across the organisation
REQUIRED COMPETENCIES
● Aligned to TFM Core Values: Sense of Possibility, Excellence, Collaboration & Integrity
● Passion for TFM’s mission, the education field, and developing people’s potential
● Proactive self-starter with the ability to manage multiple streams of work, and
independently prioritise tasks
● Strong desire to learn new things and grow professionally
● Excellent project management and organisational skills with the ability to assess, prioritise and manage a varied workload, in a dynamic environment
Role-Specific Competencies
● Experience with web, CMS, multiple productivity softwares and server management
Knowledge of PHP a plus
● Thorough knowledge of multiple Operating Systems, basic computing hardware, and
network administration Experience with system protocols/services such as DNS, SSH,
SMTP and HTML
● Expertise with customer relations management (CRM) database customization and
administration, preferably Salesforce
● A background in server and network administration is desirable
● Passionate and willing to embrace the use of technology to drive and increase efficiency, effectiveness, productivity and impact
● Able to work independently and efficiently to meet deadlines.
● Able to promptly answer support related email, phone calls and other electronic
communications
● Self motivated, detail-oriented and organized
● Experience with hardware and software management is preferred
● Strong willingness to learn and adopt digital solutions to transform the way we work
● Be comfortable working with data systems and generating reports or dashboards for
analyses
● Ability to effectively facilitate communication between the programmatic areas of the organisation, the technology side, and the end user
● Advanced analytical and trouble-shooting abilities
● Flexibility to work after normal business hours (occassionally) in cases of urgent
troubleshooting issues
Leadership Experience & Team Adaptability
● Ability to be adaptable in an entrepreneurial, fast-paced, and dynamic environment
● Strong interpersonal skills and ability to work collaboratively with all levels of employees and stakeholders
● Able to think strategically, critically, innovatively, and in a resourceful manner
● Able to build and maintain good relationships with internal and external stakeholders
Language & Technical Proficiency
● Strong written and verbal skills and excellent proficiency in English
● Excellent proficiency in Google Workplace, Google Admin, Microsoft Word, Powerpoint,
Excel, and other productivity software/apps
● Proficiency in HTML, CSS, JavaScript and Python
● Proficiency in Salesforce and Power BI is highly preferred
● Willing and able to readily adopt and utilise any database or technological platform /application
Years of experience & qualification
● Minimum 4 years working experience.
● At least 2 years experience in any technology or digital transformation related role is preferred. Those without relevant experience but with strong project management skills as well as fast and keen learners of technology will be considered.
● Bachelor's Degree required. Any major in the information technology field is preferred but not mandatory.
Hybrid (Office-WFH)
+603 2026 0700
https://teachformalaysia.org/
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