● Staff Engagement Rate (measured via the annual Engaging For Results Survey) – Staff engagement
is key in supporting staff members to stay passionate and motivated. The Finance & Operations
function, inclusive of the Talent and Operations team, plays a critical role in being the custodian of
culture, efficiency and effectiveness of the organisation by mobilising various resources to achieve
optimal staff engagement and effectiveness.
● Operational Accuracy, Effectiveness and Efficiency – Operational Human Resources is the foundation
and key enabler of talent. It ensures that the organization is able to run seamlessly. Operational
excellence includes ensuring the timeliness and accuracy of operational output, as well as the
efficiency and effectiveness of processes. It is about getting the operational basics right and with
● Recruitment Time-to-Hire – Ensuring that vacancies are filled in a timely manner in order for the
organization and teams so that teams will be staffed with quality hires to create maximum impact.
● Timely completion and strong satisfaction rate of designated projects and initiatives.
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