Operation Manager (Soup Kitchen) (KL HQ)

Meal Sponsorship Management:

• Develop and maintain a network of reliable meal sponsors, including corporate sponsors and FMCG companies that donate food items.
• Negotiate favourable meal sponsorship terms to achieve a target cost per meal, while ensuring nutritional value and food safety standards.
• Optimize meal sponsorship logistics to minimize gaps, last-minute changes, and food wastage.
• Establish new partnerships, to expand the pool of reliable, cost-effective meal sources.

Soup Kitchen Operations Oversight:

• Develop and implement comprehensive operational plans, policies, and procedures for the soup kitchen to meet organizational goals and service delivery targets.
• Develop and implement comprehensive operational plans, policies, and procedures for the soup kitchens in the other states, to meet organizational goals and service delivery targets.
• Oversee the procurement, storage, deliveries, and distribution of food supplies, including both cooked meals and donated shelf-stable items, for the soup kitchen.
• Manage and lead the soup kitchen staff, including volunteers, to ensure high standards of food safety, hygiene, and customer service.

Stakeholder Engagement and Partnerships:

• Establish and maintain strong relationships with food suppliers, local authorities, and community partners to support soup kitchen operations.
• Represent the KSK organization at external events and stakeholder meetings (local authorities, community partners and meal sponsors)

Data-Driven Decision Making:

• Monitor and analyze operational data, such as meal counts, costs, and feedback, to identify areas for improvement and optimize efficiency.
• Collaborate with the KSK management team to align soup kitchen activities with the organization's overall strategy and goals.
• Develop budgets and financial reports for the soup kitchen operations.

Compliance and Risk Management:

• Ensure compliance with all relevant health, safety, and food handling regulations.

Volunteer Management and Development:

• Manage a dedicated team of volunteers to support the soup kitchen's daily operations.
• Foster a positive, collaborative, and rewarding volunteer experience to ensure high retention and productivity.
• Provide ongoing training and skill-building opportunities to enhance the volunteers' capabilities.