KEY ROLES AND RESPONSIBILITIES

To support the development a strategy to enhance the function of the Membership Unit in order to provide value to members and promote membership growth and support the goals of RSPO’s Theory of Change.
To coordinate and manage all membership applications and ensure all applications are processed in a timely and efficient manner.
To engage with existing and prospective members to address communications and members satisfaction issues and assist on utilising their benefits.
To support the effective daily operations of the Membership Unit, including adherence to all documented procedures and processes.
Ensure all responses to incoming queries are accurate and are delivered on a timely basis as per the SOP.
To implement and assist in improving the membership systems and processes within the Membership Unit including applications, renewals,  suspensions/resignations, on-boarding of new members, database and knowledge management etc.
To maintain the RSPO membership database and produce monthly membership report for internal and external stakeholders, including analysis of membership data and trends, and recommendations to meet membership goals.
To regularly update the systems and processes within the Membership Unit and ensure that operations are effective, in line with the Quality Policy of the RSPO.
To support the data collection and implementation of ACOP and coordination with relevant departments, to subsequently assist in the development and execution of an engagement strategy to increase engagement with members.
To manage relationships and projects with external service providers and ensure projects are completed within the agreed contractual obligations.
To manage and coach a team of executives who will support and deliver operational excellence in the Membership Unit.
Apart from the duties stated above, to perform any duty or duties reasonably assigned by the senior management