- Fielding inbound enquiries.
- Resolving after-sales issues.
- Activating solar PV systems.
- Collecting feedback.
- Documenting SOPs.
- Closing “Pre-Sales” and “Post-Sales” Tickets.
- Collecting and keying in data on client feedback.
- Performing system activations in a timely manner.
- Keeping our communications channels and reporting “clean.”
- Assist in making sure internal SOPs are up-to-date and client-centric.
- Close at least 15 Tickets (depends on number of enquiries/issues).
- Activate 20 Solar PV systems (depends on number of installations).
- Key in all client feedback data without supervisors having to check.
Requirements
Obtained or currently studying for minimum Bachelor's Degree.
Enrolled in a University Degree program or graduated in the past 6 months.
Open to Malaysian and non-Malaysian students and fresh grads.
Ability to report on a regular and punctual basis, despite working in a flexible schedule environment.
- Passionate in clean and sustainable energy or in working on real-world climate change solutions.
- Working knowledge and implementation of Google Suites, computers and current communication technology as work tools.
- Strong proficiency in English and Bahasa Malaysia (BM) essential (oral and written).
- Great communication and people skills.
- Ability to work independently, as well as part of a multidisciplinary team.
- Previous experience with customer relationship management (i.e. HubSpot).
- Past employment or project history in sustainable development.
- Past employment or projects in customer service / support.