Client Engagement Officer

Core Responsibilities (80%)

• Call prospective Employers (clients), Malaysian or Expats, of domestic workers to understand their unique household/job requirements (such as requirements in cooking, childcare, housekeeping, elderly care, etc.)
• Re-call Employers the next day and the following day if initial call fails
• Must be able to effectively engage with Employers to support Pinkcollar’s mission in ethical hiring (for example, to advocate for migrants workers to have access to their passports, mobile phones and freedom of movement)
• Meet with walk-in clients
• Work with the Recruitment Team to identify suitable domestic worker candidates to be matched to Employers
• Schedule interviews between Employers and domestic worker candidates
• Follow up on interviews between Employers and domestic workers
• Update the Employer on the domestic worker search progress proactively
• Close at least 6 sales a month by successfully matching employers and domestic worker candidates, effectively converting client leads into paying clients and maintaining the viability of an ethical business model
• Manage client list efficiently
• Conduct face-to-face Employer orientation sessions when their worker arrives in Malaysia

Additional Responsibilities (20%)

• Assist with lead/ client enquiries regarding Immigration and operational matters on hiring a migrant worker, and staying up-to-date with Immigration process updates
• On top of successfully closing full placement services where employers hire a new worker ethically through Pinkcollar, to also close administrative services (visa and contract renewals) with employers hiring existing domestic workers in Malaysia
• Being a teamplayer by proactively providing innovative ideas and suggestions to continually improve the Sales function

If you are interested and/or have any questions, please email rafael@hirepinkcollar.com with your resume/CV and cover letter.