Prepare weekly, monthly and quarterly client reviews to meet our clients’ objectives
Manage client calendars and engagements
Consolidate performance reports from face-to-face fundraising, telemarketing fundraising, and digital fundraising, presenting top-line reports to the regional client team
Ensure all reports are delivered on time and provide actionable insights to develop the fundraising programme
Prepare the reports of event performance, sales performance, attrition performance, and quality assurance analysis, amongst others
Create and launch activation campaigns, client toolkits, training, and scripting
Coordinate with clients and sales team for campaign training and office visitation
Create and manage client engagement calendars, ensuring high turnout of staff and driving strong client relationships
Manage mystery shoppers and prepare field report to ensure we achieve a high level of quality acquisition
Develop and maintain a trusted relationship with existing clients
Review scripts monthly to ensure all information is in line with client expectation
Produce effective marketing tools and set up clear guidelines for campaigns
Regularly report and review all client collaterals to ensure updates to the inventory system
Provide customer support when needed