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How Malaysia's Biggest Public Companies Give Back To Society?

Digi.Com Berhad (Digi)

Digi is a leading and trusted digital connectivity and services company offering a wide range of innovative, personalised and engaging mobile connectivity, internet connectivity and digital solutions to over 10.3 million consumers and business customers everyday. 

The Group takes a holistic approach in addressing sustainability by including and enabling opportunities for people, advance and safeguard communities through their services and engagements, while continuing to raise responsible business standards across our operations. The Responsible Business framework is guided by three key areas; Include, Advance, and Safeguard.

Fiscal Year-End: 31 December 2021


Proportion of in-kind giving is not visualized in the chart above.

For FY2021, the Group’s total net profit was reported at RM1.16 billion.

Digi.Com sustained nearly a 100% dividend payout ratio for FY2021 with a payout of RM1.15 billion.

Total cash contributions made by Digi.Com Berhad during FY2021, as found in their annual report, is RM1.25 million.

The total monetary amount of in-kind contribution given by Digi.Com was not detailed in their annual and sustainability report.

No employee volunteer hours were reported by Digi.Com Berhad.

Digi.Com Berhad:
Cash, In-Kind and Employee Volunteer Hours

No.ContributionCash GivingIn-kind GivingEmployee Volunteer HoursBeneficiaries
1Digi Yellow Heart #MYBAIKHATIN/APickup service and Prepaid NEXT starter packsN/AStudents in needDigi took part in an industry-led effort organised by MCMC, to crowdsource used devices including laptops, refurbish and donate it back to students in need. Digi provided the service of picking up the used devices from the donor’s location and also made several Digi stores as drop-off points. The donated devices were sorted for refurbishment and unusable ones were recycled as e-waste. Additionally, Digi also committed Prepaid NEXT starter packs and recurring reloads, to be given out complimentary to communities in need to facilitate their online learning need.
2Yellow Heart Education' data packagesN/ADiscounted data packages and connectivity optionsN/A11,000 studentsDigi continues to support the Government-led CERDIK initiative by providing discounted data packages and connectivity options that benefited over 11,000 students from low-income households.
3Commitment to GDRN (GLC/GLIC Disaster Response Network)RM0.75MN/AN/APublic hospitals, persons with disabilities (PWDs), those in rural and remote areas, the homeless and post COVID-19 patientsDigi contributed remaining funds amounting to RM 750,000 in FY2021 through their NGO partner, Mercy Malaysia to support efforts in the on-going COVID-19 response and recovery initiatives. This contribution was used to purchase medical equipments and supplies for public hospitals nationwide, to facilitate door-to-door vaccinations for persons with disabilities (PWDs), those in rural and remote areas, and the homeless, as well as to support post COVID-19 patients’ recovery efforts.
4Support COVID-19 task force and frontline hospitalN/ADevices with connectivityN/ANational Rapid Response Task Force (GKVSTF)Devices with connectivity were sponsored by Digi to the National Rapid Response Task Force (GKVSTF) for contract tracing management, to multiple frontline hospitals to help support the needs of patients in Intensive Care Units and for counselling services.
5Zero-rated calls to critical service hotlinesN/AZero-rated callsN/ABeneficiariesZero-rated calls to critical service hotlines were offered, including Covid-19 websites, screening and admitting hospitals (as endorsed by the Ministry of Health) and telehealth providers such as DoctorOnCall.
6Floods relief and recovery effortsRM0.5M pledgeFree internet for prepaid subscribersN/APrepaid subscribers and aid agenciesDuring the flood, Digi provided relief efforts by offering prepaid subscribers with free internet and pledging up to RM500,000 via aid agencies.
7Floods relief and recovery effortsN/AHotel accommodation, financial aid, home/vehicle repairs and restoration of disrupted sitesN/AEmployees and affected communitiesMoreover, a total of 140 employees were supported with hotel accommodation, financial aid and home/vehicle repairs while efforts were also rallied up to restore disrupted sites and initiated employee volunteerism to support communities, including recovery of affected Digi retail stores.
8MYDigital SME' programmeN/ATraining seriesN/ABusiness ownersThe 2021 MyDigital SME virtual series is focused on educating business owners with knowledge and tools so they can adopt in sustaining their businesses during challenging times. Topics discussed during the virtual series included tips on optimising online tools and creating a strong social media presence, assimilating their businesses to e-commerce models.
9Future Skills For All (FS4A)N/AEducational programmeN/AUnderserved studentsFuture Skills For All (FS4A) is a multi-stakeholder driven initiative, an on-going collaboration with MDEC, UNICEF and ARUS Academy, supported by the Ministry of Education, to strengthen inclusivity and equity in education by establishing a digital learning environment that focuses on making future skills learning accessible for the underserved. Some initiatives include #BolehCode where activities held include state level and national level competitions, short coding lessons on TikTok@gurufutureskills, school holiday programmes, workshops for teachers and certification programmes endorsed by the Ministry of Education (MOE) Malaysia. Moreover, another initiative enabled differently-abled students to learn coding by providing them micro:bit sets and coding training for their teachers. This training also equips the teachers to teach the digital modules to deaf students to prepare them for the future workforce. There were 34,582 enrolments to this programme and counting.
10Safe Internet programmeN/AEducational materialN/A91,000 engagedA continuous commitment to empower Malaysians with skills to be more resilient and responsible online citizens through the Yellow Heart Safe Internet portal, a onestop repository of educational material to equip Malaysians with the right tools and knowledge to use the internet safely. 91,000 people were engaged in this initiative.
11Advocating for a safer internetN/ASeries of workshops and dedicated virtual hotlinesN/A950 participants and other beneficiariesIn collaboration with like-minded partners, Digi participated in several engagement platforms comprising online webinars and panel session to drive greater advocacy and awareness on child online safety. Some initiatives included 5 regional level safe internet workshops, collaboration with Ai Talent on a series of workshops discussing safe internet with children where more than 100 short awareness videos were created by the children, a series of virtual workshops with experts organised by UNICEF and R.AGE on discuss about healthy relationships, including cyber-grooming benefited over 950 participants and lastly, a dedicated virtual hotlines to help volunteers and counsellors in providing emotional support and counselling services during Covid-19.

1. The numerical value for total cash and in-kind giving was calculated based on individual monetary mentions in the Annual and Sustainability report.

2. The information above is derived from Digi.Com Berhad’s 2021 Annual and Sustainability Report. Email correspondence was made between between 8 July – 3 August 2022 to seek further clarification, however no reply was received.

See How Digi.Com Berhad Ranks Against The Other Top 19 Public-Listed Companies

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